KPERS isn't about pensions. We're about people. Consider joining our KPERS family as a Professional Development Specialist. We have two positions open!
KPERS provides disability and death to protect public employees while they are still working and guarantees them lifetime benefits when they retire. Our membership includes people from all walks of life in a variety of jobs with one thing in common - serving Kansans. The fiduciary standard is our guiding principle and driving force. That means we put interest of our members first and foremost and are committed to providing them the best possible service.
KPERS offers competitive benefits and salary range of $56,818 to 68,181, commensurate with experience and qualifications. Applications will be accepted until Monday, September 21, 2020.
Position Duties
The Professional Development Specialist is responsible for designing, developing, coordinating, presenting, and evaluating staff training and skill development programs and opportunities. This requires working with management, supervisors and key stakeholders to attain and understand strategic objectives of the Kansas Public Employees Retirement System.
Essential Responsibilities
Responsible for identifying training needs and overseeing aspects of training programs including, but not limited to, performing needs assessments, designing training curriculum or topics, developing training materials, conducting and presenting training sessions, evaluating the effectiveness of training and maintaining training statistics.
Conduct training and orientation for new employees to assist them in understanding KPERS policies, mission, values and culture. Work with managers and other Human Resources staff in the onboarding of new employees on division specific needs.
Responsible for presenting and/or coordinating annual compliance training for staff including, but not limited to harassment prevention, IT security, and policy review. Assist staff with continuing education needs and requirements. Coordinate and manage professional development process for staff.
Research and coordinate training and coaching programs for new and current supervisors. Training includes, but is not limited to, federal and state compliance in regards to employment law (such as the Family Medical Leave Act, Fair Labor Standards Act, Harassment Prevention, Equal Employment Opportunity and Americans with Disability Act), skill coaching and development of subordinates, performance management, crucial conversations and effective feedback.
Be a resource to supervisors and managers by responding to special training needs and specific requests and assist employees in fulfilling their goals and individual development plans. Assist supervisors and managers in providing training needs of staff with performance issues and concerns.
Partners with management and supervisors to identify topics that need clarification internally and externally and assist with developing and facilitating to staff a consistent message that can be delivered to members, employers and stakeholders..
Research training opportunities available from other state agencies, community resources and other vendors. Ensure those opportunities are communicated to staff and supervisors.
Coordinate learning and training processes with subject matter experts (SME’s) on KPERS Information Technology System (KITS) upgrades and enhancements. Coordinate and research learning opportunities for Microsoft Office and other computer and software applications.
Be a resource to agency management and leadership by assisting in creating learning plans and course paths in support of the talent review/succession planning framework and associated tools to identify top talent, determine readiness for advancement and skill gaps.
Research, develop and maintain an effective tool and learning management system to track training records of programs and attendees with the ability to provide reports to managers on request.
Track and analyze the effectiveness of training programs by utilizing evaluation tools, surveys and focus groups to ensure material is understood and effectively utilized.
Maintain an understanding of applicable legislation, statutes, rules, policies and procedures..
Perform other duties and special projects as assigned in order to meet the objectives of KPERS.
Benefits
- Health, Dental, & Life Insurance
- Retirement
- Paid Holidays & Leave
- Paid Parental Leave
- Tuition Assistance
- Professional Development
- Covered Parking
- Infants at Work
- Public Service Loan Forgiveness Program
Education Required
Degree in human resources, organizational development, education, instructional design, communication or a related field. Professional Certification (e.g., PHR/SPHR or SHRM-CP/SHRM-SCP) preferred. Experience may be substituted for education as determined relevant by the agency.
Experience Required
Three years’ experience in training and development, program development or organizational development. Experience in a pension, benefits or public administration environment a plus. Education may be substituted for experience as determined relevant by the agency.
Skills and Abilities
- Knowledge of adult learning theories and strategies
- Ability to evaluate, research design and implement training options and alternatives.
- Ability to assist others to learn through formal or informal methods, to identify training needs and learning styles and to provide constructive feedback.
- Ability to effectively manage workload of multiple, dynamic projects and assignments.
- Demonstrated problem-solving skills, attention to detail and focus on quality.
- Ability to interpret federal and State laws, regulations, policies and directives.
- Strong interpersonal skills and ability to work in a collaborative team environment.
- Superior oral and written communication skills required including presentation skills.
- Adept with a variety of multimedia training platforms and methods.
- Knowledge and experience with learning management systems.
- Experience working with computer applications and agency technology systems.
- Proficiency with Microsoft Office, including Microsoft Word, Excel and Power Point.
- Ability to maintain positive working relationships with a diverse group of people.
- Commitment to excellent customer service.
To Apply
Complete these steps to apply for this job. All required documents must be submitted for your application to be complete.
- Step 1: Complete the online application in the State of Kansas Employment Center.
- Step 2: Submit the following to [email protected]
- Resume
- Cover Letter
- State Tax Clearance Certificate (must not be expired)
Kansas Tax Clearance Certificate
Each applicant applying for a State of Kansas job vacancy must obtain a State Tax Clearance Certificate. A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual’s account is compliant with all primary Kansas Tax Laws. Applicants are responsible for submitting their certificate with all other application materials to the hiring agency. This is in accordance with Executive Order 2004-03. More Info
Individuals with disabilities are encouraged to contact the agency recruiter if reasonable accommodations are needed for any part of the application or hiring process. KPERS is an ADA/EEO employer.
KPERS does not offer employment visa sponsorships.
KPERS isn’t about pensions. We’re about people. Consider joining our KPERS family as a Fraud Analyst.
KPERS provides disability and death benefits to protect public employees while they are still working, and guarantees them lifetime benefits when they retire. Our membership includes people from all walks of life in a variety of jobs with one thing in common - serving Kansans. The fiduciary standard is our guiding principle and driving force. That means we put the interest of our members first and foremost and are committed to providing them the best possible service.
KPERS offers competitive benefits and salary range of $51,653 to $61,983 commensurate with experience and qualifications. Applications will be accepted until Monday, September 21, 2020.
Position Duties
The Fraud Analyst is responsible for reviewing internal and vendor systems data to develop an understanding of the electronic behaviors of Retirement System members by monitoring online activities and identifying high-risk transactions related to KPERS business processes, such as possible account takeovers, theft and similar activities. Responsibilities, as assigned, may include analyzing online activity and behavior to adjust business rules, identify patterns, research anomalies, reduce false positive indicators and improve business processes. The Fraud Analyst will collaborate with internal and vendor teams, including business and technical staff to continually refine best practices by enhancing tools, data sources, system functionalities, and fraud detection methods. The Fraud Analyst will interpret data and work closely with staff from business and technical units and will complete special projects as assigned.
Essential Responsibilities
Manage day-to-day activities of the KPERS risk-based approach to identity verification and authentication.
Ensure that member identity verification services perform as designed and comply with security requirements. Recommend improvements as needed.
Conduct real-time analysis and assessment of online activity and complex potential fraud risks to identify and resolve suspicious transactions.
Interact with internal staff, members and employers to validate information and confirm or terminate online access to KPERS’ member web portal.
Clearly and thoroughly document investigative findings and conclusions.
Recommend and develop policies, procedures and business processes for minimizing risks associated with online accounts and transactions. Identify and evaluate risk areas and provide input for development of corresponding business processes or rules.
Analyze high-volume data to investigate, identify trends and report trends linked to potentially fraudulent activity.
Provide escalation support on complex issues that may occur to ensure timely and accurate resolution.
Provide technical support to Benefits & Member Services staff members, as well as staff from other divisions or units. Work with information technology staff to continually refine identity verification processes to minimize risks and threats.
Actively participate in team meetings, share information across business units and make suggestions for improvements or enhancements to business processes or controls.
Serve as lead worker on special projects assigned by Chief Benefits Officer or Deputy Chief Benefits Officers by exercising independent judgment when evaluating situations and making decisions within the scope of B&MS policy and KPERS laws and regulations. May plan, organize, oversee and review the work of coworkers performing a variety of functions related to assigned special projects.
Perform other duties and special projects as assigned in order to meet the objectives of the Benefits & Member Services Division and KPERS.
Work independently or as part of a team to uphold KITS initiatives and the quality standards of B&MS and KPERS. Recommend and implement changes designed to improve the quality of business rules or processes.
Benefits
- Health, Dental, & Life Insurance
- Retirement
- Paid Holidays & Leave
- Paid Parental Leave
- Tuition Assistance
- Professional Development
- Covered Parking
- Infants at Work
- Public Service Loan Forgiveness Program
Education Required
Degree in business administration, public administration, computer science, or related field. Experience may be substituted for education as determined relevant by the agency.
Experience Required
Two years of related professional experience and two years of customer service experience. Experience working in a pension administration or benefits claim environment is preferred. Education may be substituted for experience as determined relevant by the agency.
Skills and Abilities
- Ability to analyze and understand data requirements with complex problem solving and research skills.
- History of using sound reasoning and exercising good judgement.
- Ability to work under pressure, act decisively and consistently meet deadlines.
- Problem resolution experience involving resolution of complex customer service issues or complaints.
- Demonstrated ability to accomplish results in a team-oriented environment.
- In-depth understanding of organizational data flows and corresponding use in decision-making or transaction processing.
- Ability to continually exhibit work behaviors consistent with KPERS’ core values of service, integrity, respect, accountability, innovation and teamwork.
- Ability to maintain positive working relationships with a diverse group of people.
- Ability to interact with others in a congenial manner and ability to work effectively within a team.
- Commitment to excellent customer service.
- Ability to listen effectively and process information quickly to provide quick and accurate responses in high pressure and critical situations.
- Proficiency in Microsoft Office Software including Outlook, Word, Excel, and other computer software applications.
- Ability to read, interpret and apply laws, regulations, rules and business processes.
- Excellent written and verbal communication skills.
- Strong attention to detail.
- Excellent work ethic.
To Apply
Complete these steps to apply for this job. All required documents must be submitted for your application to be complete.
- Step 1: Complete the online application in the State of Kansas Employment Center.
- Step 2: Submit the following to [email protected]
- Resume
- Cover Letter
- State Tax Clearance Certificate (must not be expired)
Kansas Tax Clearance Certificate
Each applicant applying for a State of Kansas job vacancy must obtain a State Tax Clearance Certificate. A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual’s account is compliant with all primary Kansas Tax Laws. Applicants are responsible for submitting their certificate with all other application materials to the hiring agency. This is in accordance with Executive Order 2004-03. More Info
Individuals with disabilities are encouraged to contact the agency recruiter if reasonable accommodations are needed for any part of the application or hiring process. KPERS is an ADA/EEO employer. KPERS does not offer employment visa sponsorships.
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